Policies and what to expect

Book online or call the desk. A card may hold a group booking or a 90-minute massage, and the deposit goes toward your service. Other single services need none.

Please give 24 hours' notice to move or cancel. If you arrive late, your service ends at its scheduled time, so the next guest isn't kept waiting.

If you miss a booking without telling us, the desk may ask for a card to hold your next one. The terms show when you book.

Courtyard is for guests 18 and over. We don't offer visits for children, and a companion under 18 can't wait in the lounge or use the sauna.

No service here needs a patch test. The booking page asks about allergies and sensitivities, and you can tell your therapist or esthetician before a scrub, a mask or a facial.

If a service wasn't what you hoped, tell us within a few days and we'll make it right.

Tips are welcome and never added to your bill. Leave one at the desk, or hand it to the person who looked after you.

The sauna is for guests 18 and over, booked by the half hour. Shower first, wear the robe and sandals we give you, tie long hair up and bring your towel in with you. Leave the room if you feel dizzy or unwell. If you are pregnant, have a heart condition, or have been told by your doctor to take care with heat, ask your doctor before using the sauna or a body wrap.

Phones stay in your locker or your bag in the changing areas and the sauna, and no photos are taken inside. The courtyard lounge is a quiet room, so keep calls for the lobby.

Ask your doctor first if you are pregnant, have a heart condition, or have been told to take care with heat, before the sauna or a body wrap. Prenatal massage is by a therapist trained in it, with your doctor's go-ahead. Tell your therapist about any injury or surgery before a massage.